University Named Tree Campus USA
for Fourth Straight Year!
Tree Campus USA!

University of Rochester


Office of the Associate
Vice President

Campus Planning, Design
and Construction Management

Central Utilities and
Energy Management

Department of Public Safety

Medical Center
Environmental Services

UF&S Finance and Human Resources

Mail Services

Medical Center
Facilities Operations

Office of the University Architect

Parking and Transportation

River Campus
Facilities Operations

Support Operations

Construction Updates

Administration and
Finance Homepage

University Facilities and Services

Mission Statement:

To support the University in accomplishing its academic, healthcare, research and public service missions by providing responsive, competitive and high-value services for a safe and functional physical environment.

  • Service Requests
    To place a routine or department funded service request contact the Customer Service Center at x34567 or 273-4567. You may alternatively use the On-Line Work Request System.

  • On-Line Work Request System
    ** Please use your UR NetID to access the system. **
    Request facilities service, check the status of your work request or get associated costs. (Do not use this for fire, flood, or other emergencies. Contact Security at x13 or 585-275-3333 or #413 via AT&T or Verizon Mobile Phones)

  • Students Only: Email or Text Facilities Requests
    Students may send Facilities requests via email or by text! Include your name, phone number, location and a description of the request to

  • Please note that Facilities Services does not service student internet connection, cable service and washing machine repairs.
    • For internet connection service repairs contact the Help Desk at x52000 or 275-2000 or
    • For cable television contact Time Warner: 585-756-5000.
    • For washing machine repairs, please contact x58363 or 275-8363.

  • The Green Dandelion
    A blog focused on sharing sustainability initiatives/events and interesting information about the work performed by the University Facilities and Services Department.

  • UR Sustainability on Facebook

  • Frequently Asked Questions

  • Environmental Sustainability

  • 2013 Sustainability Milestones

      2013 Green Cleaning Award

  • Sustainability Awards

  • Facilities Notifications Listserv
    Subscribe to the Facilities Notifications Listserv to receive e-mail notifications to keep you up-to-date on upcoming projects, shutdowns, winter weather watches, and other emergencies.

  • Winter Weather Watch
    Check on the Weather Forecast or sign up for snow notifications.