Service Requests

Call 273-4567

To place a routine or department funded service request contact the Customer Service Center at x3-4567 or 273-4567. You may alternatively use the On-Line Work Request System.

For Elevator Problems

Call x3-4567 (585-273-4567)

On-Line Work Request

** Please use your UR NetID to access the system. **
Request facilities service, check the status of your work request or get associated costs at (Do not use this for fire, flood, or other emergencies! Contact the Department of Public Safety at x5-3333 or 585-275-3333).

Email or Text

Students may send Facilities requests via email or by text! Include your name, phone number, location and a description of the request to


Facilities & Services is not responsible for student internet connection, cable service and washing machine repairs.