Service Requests

  Phone 273-4567

To place a routine or department funded service request contact the Customer Service Center at x3-4567 or 273-4567. You may alternatively use the On-Line Work Request System.

For Elevator Problems

Call x3-4567 (585-273-4567)

  On-Line Work Request

** Please use your UR NetID to access the system. **
Request facilities service, check the status of your work request or get associated costs at https://ceres.ur.rochester.edu/fss/fweb.home. (Do not use this for fire, flood, or other emergencies! Contact the Department of Public Safety at x5-3333 or 585-275-3333).

  Email or Text

Students may send Facilities requests via email or by text! Include your name, phone number, location and a description of the request to FacCust@facilities.rochester.edu.

NOTE: Facilities Services does not service student internet connection, cable service and washing machine repairs.

• For Internet Connection Service repairs contact the Help Desk at x52000 or 275-2000 or univithelp@rochester.edu
• For cable television setup or troubleshooting, please visit: http://www.rochester.edu/it/gettingconnected/urctv/
• For washing machine repairs, please contact x58363 or 275-8363.