Medical Center Facilities Operations

Medical Center Facilities Operations supports the University's health care network providing maintenance and upkeep of all on-site and off-site Medical Center buildings and systems including critical patient care and life safety equipment.

The wide range of skilled employees in this group includes engineers, mechanics, carpenters, sheet metal workers, locksmiths, HVAC technicians, electricians, painters, plumbers, and a variety of other professional and leadership positions.

SMD Environmental Services provides support to all medical school facilities and general support areas with a full program of cleaning, maintenance, and restorative services emphasizing infection prevention.

Service Calls

If you have routine maintenance or an emergency service call for any of the Medical Center properties you should call the Facilities Customer Service Center at 3-4567. The majority of mechanics are on site between 7:30am and 4:30pm Monday through Friday with 24/7 hospital emergency support.

employee working in carpentry shop


University Medical Center

The University Medical Center is anchored by Strong Memorial Hospital - an 886-bed, University-owned teaching hospital. The campus also includes the Golisano Children's Hospital, Wilmot Cancer Center, the School of Medicine and Dentistry (SMD), the School of Nursing and multiple research and clinical facilities.

Affiliates and Offsites

Medical Center Affiliates and Offsites of the University healthcare network include Noyes Hospital, St. James Hospital, Jones Hospital, Highland Hospital and FF Thompson Hospital in addition to 287 clinical and outpatient facilities.

For information about our building histories, please see Professor Morris Pierce's website.


Mark Schwartz

Mark Schwartz, Director
P: (585) 275-2026

David Featherman

Adam Keller

Joe LaVigne

Alan Meisenzahl

Documents and Forms


All of our customers are best serviced by contacting the Customer Service Center at 3-4567. This area supports all facilities requirements on a 24-7 basis.

We discourage our customers from contacting mechanics directly as there may be many circumstances (ie: vacation, sick, another "hot" issue, moved to a different shift, etc.) that may prevent them from quickly responding to you. Contacting Customer Service Center (3-4567) will allow us to quickly dispatch your request. This will also enable us to electronically track your request.

PM frequency is based on numerous variables including the type of equipment, manufactures' recommendations, and life safety impact. The Facilities department has a maintenance management software package which electronically tracks and archives maintenance and repair information on all of our equipment. At this point, all critical patient care and life safety equipment is loaded and running on this software package and historical information is being gathered.

"Facilities" is funded to maintain the building structure and systems (doors, lights, windows, walls, heating, cooling, etc.) The "program" is responsible for program related issues. Any questions regarding a specific issue should be directed to the Area Manager.

The transporting of empty boxes from the point of being unpacked to the point of being recycled requires manpower. Boxes are most efficiently transported in a condensed form and in doing so helps to reduce the Hospital's FTE need and overheard cost. In addition, the likelihood of someone being injured by sharps or other injurious materials being left in the container is significantly reduced when the boxes are broken down at the source.

The majority of mechanics are on site between 7:30am and 4:30pm, Monday though Friday with limited staff available on Saturday and Sunday. The majority of Building Service/Environmental Service workers are on site between 5:00am and 1:30pm, Monday through Friday. The Hospital is provided with 24-7 service.

Please contact Environmental Health and Safety at 5-3241.

Yes the UF&S Medical Center Operations handles all distribution of furniture and/or surplus property. Please contact 5-4026 for assistance.

Floods and/or leaks for either the Medical Center or River Campus should be reported to the Customer Service Center at 3-4567. Customer Service will contact the appropriate supervisor or, in the case of the Medical Center, there is a flood response team that responds to confirmed floods and water leaks in both the Medical Center and Hospital. It is a joint effort between the two groups to help ensure a quick and adequate response.

Concerns should be directed to Environmental Services, 5-6255 from 7:00am - 4:00pm, Monday thru Friday.

Yes, it is imperative for your own safety that you vacate your area during a drill.