University of Rochester

Customer Service Center

400 Elmwood Avenue     P.O. Box 278918     Rochester, New York     14627-8918

To provide consistent, high-quality, ever-improving customer service to members of the University Community and to the Facilities Operating Division, and to provide this service in a friendly, professional and competent fashion.

—Kim Lonon

phone: (585) 275-2477

Six full-time operators, one part-time operator and five time-as-reported operators, staff the Facilities Customer Service Center. These staff members work as a team to provide coverage around the clock, seven days a week.

Each month the Customer Service Center, on average, handles approximately 8000 phone calls and logs in 7500 requests for service.

Frequently Asked Questions


Last modified: July 09 2014 9:32:58 am