400 Elmwood Avenue P.O. Box 278918 Rochester, New York 14627-8918
To provide consistent, high-quality, ever-improving customer service to members of the University Community and to the Facilities Operating Division, and to provide this service in a friendly, professional and competent fashion.
phone: (585) 275-2477
Six full-time operators, one part-time operator and five time-as-reported operators, staff the Facilities Customer Service Center. These staff members work as a team to provide coverage around the clock, seven days a week.
Each month the Customer Service Center, on average, handles approximately 8000 phone calls and logs in 6000 requests for service.