Customer Service Center
Customer Service Center
Mission Statement:
To provide consistent, high-quality, ever-improving customer service to members of the University Community and to the Facilities Operating Division, and to provide this service in a friendly, professional and competent fashion.
Kim Maxey, Supervisor
400 Elmwood Avenue
PO Box 278918
Rochester, New York 14627-8918
Phone: (585) 275-2477
Customer Service Center
Five full-full time operators, three part-time operators and 1 time-as-reported operator staff the Facilities Customer Service Center. These staff members work as a team to provide coverage around the clock, seven days a week.
Each month the Customer Service Center, on average, handles approximately 9000 phone calls and log in 6000 requests for service.
